Sugar & Spice

At Millennial Melts, we aim to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds:

• We accept refund requests for items that are unused, in their original condition, and returned within 7 days of purchase. · Refunds are only applicable to products purchased directly from www.millennialmelts.ca. If you purchased our products through a third-party retailer, please contact them directly for refund assistance.

2. Refund Process: · To initiate a refund, please contact us at millennialmelts@hotmail.com. Provide your order number and a brief explanation of the reason for the refund request.

• Once your refund request is approved, you will be provided with instructions on how to return the item(s). Please securely package the item(s) to prevent damage during transit.
• Upon receiving the returned item(s) and verifying their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items:

• Items are non-refundable unless they arrive damaged or defective. In such cases, please contact us immediately at millennialmelts@hotmail.com to arrange for a replacement or refund.
• Gift cards and promotional items are non-refundable.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).

5. Refund Timeline:

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-5 business days.
• Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Contact Information:

• If you have any questions or concerns about our refund policy, please don't hesitate to contact us at millennialmelts@hotmail.com or submit a form on our website www.millennialmelts.ca.

By making a purchase from Millennial Melts Candle Company, you agree to abide by the terms outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice.

1. Shipping Methods and Timelines:
We are committed to ensuring your order reach you in a timely and safe manner. We offer the following shipping methods:

• Standard Shipping: Orders are typically processed within 1-2 business days, and delivery times vary depending on your location. Generally, standard shipping within Ontario takes 2-3 days & within Canada takes 3-5 business days.
• Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping options. Orders placed with expedited shipping will typically be processed within 1 business day, and delivery times range from 1-3 business days.

2. Shipping Costs:

Shipping costs are calculated based on the weight of your order and your location. We offer free shipping for orders over $120 (subject to change). Expedited shipping will incur additional charges, which will be displayed at checkout.

3. International Shipping:

At this time, we only offer shipping within Canada. We hope to expand our shipping capabilities to include international destinations in the future.

4. Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

5. Shipping Restrictions:

Please note that we are unable to ship to P.O. boxes. Additionally, we do not ship to freight forwarders or reshipping services.

6. Shipping Delays:

While we strive to meet our shipping timelines, please understand that unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.

7. Damaged or Lost Shipments:

In the rare event that your order arrives damaged or is lost in transit, please contact us as soon as possible with the following details:

• Order Number
• Picture of the shipping label, with visible barcode
• Picture of the damaged product

We will work with you to resolve the issue and ensure that you receive a satisfactory outcome.

8. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Holiday Shipping:

During peak holiday seasons, such as Christmas and Thanksgiving, please expect longer processing and delivery times due to increased order volumes and carrier delays.

10. Contact Information:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at millennialmelts@hotmail.com or submit a form on our website www.millennialmelts.ca.

By placing an order with us, you agree to abide by the terms outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice.