Refund Policy

At Millennial Melts, we aim to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds:

We accept refund requests for items that are unused, in their original condition, and returned within 7 days of purchase. · Refunds are only applicable to products purchased directly from www.millennialmelts.ca. If you purchased our products through a third-party retailer, please contact them directly for refund assistance.

2. Refund Process:

To initiate a refund, please contact us at support@millennialmelts.ca. Provide your order number and a brief explanation of the reason for the refund request.
Once your refund request is approved, you will be provided with instructions on how to return the item(s). Please securely package the item(s) to prevent damage during transit.
Upon receiving the returned item(s) and verifying their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items:

Items are non-refundable unless they arrive damaged or defective. In such cases, please contact us immediately at support@millennialmelts.ca to arrange for a replacement or refund.
Gift cards and promotional items are non-refundable.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).

5. Refund Timeline:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-5 business days.
Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Contact Information:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@millennialmelts.ca or submit a form on our website www.millennialmelts.ca.

By making a purchase from Millennial Melts Candle Company, you agree to abide by the terms outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice.