1. Shipping Methods and Timelines:
We are committed to ensuring your order reach you in a timely and safe manner. We offer the following shipping methods:
- Standard Shipping: Orders are typically processed within 1-2 business days, and delivery times vary depending on your location. Generally, standard shipping within Ontario takes 2-3 days & within Canada takes 3-5 business days.
- Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping options. Orders placed with expedited shipping will typically be processed within 1 business day, and delivery times range from 1-3 business days.
2. Shipping Costs:
Shipping costs are calculated based on the weight of your order and your location. We offer free shipping for orders over $120 (subject to change). Expedited shipping will incur additional charges, which will be displayed at checkout.
3. International Shipping:
At this time, we only offer shipping within Canada. We hope to expand our shipping capabilities to include international destinations in the future.
4. Order Tracking:
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
5. Shipping Restrictions:
Please note that we are unable to ship to P.O. boxes. Additionally, we do not ship to freight forwarders or reshipping services.
6. Shipping Delays:
While we strive to meet our shipping timelines, please understand that unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.
7. Damaged or Lost Shipments:
In the rare event that your order arrives damaged or is lost in transit, please contact us as soon as possible with the following details:
- Order Number
- Picture of the shipping label, with visible barcode
- Picture of the damaged product
We will work with you to resolve the issue and ensure that you receive a satisfactory outcome.
8. Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Holiday Shipping:
During peak holiday seasons, such as Christmas and Thanksgiving, please expect longer processing and delivery times due to increased order volumes and carrier delays.
10. Contact Information:
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at millennialmelts@hotmail.com or submit a form on our website www.millennialmelts.ca.
By placing an order with us, you agree to abide by the terms outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice.
Reviews
I really like the smell of “summer snack” is so fresh and I think is great for every space of the house
Great quality. Looks very elegant, burns very well. The fragrance is subtle. Was worth the purchase. 5 Stars ⭐️⭐️⭐️⭐️⭐️